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MOM & POP FAQ
Whether you're visiting us for the first time, shopping online, looking for a particular product or simply want to know more about MOM & POP, you may have a few questions.
We've put together answers to some of the questions we hear most often from our customers.
From our shops and online store to deliveries, loyalty points, promotions and the MOM & POP Knowledge Centre — here's everything you need to know.
About MOM & POP
What is MOM & POP?
MOM & POP is a Malta-based headshop offering a wide range of smoking accessories, lifestyle products, CBD products and related items.
Our aim is to be more than simply a place to buy products. MOM & POP combines retail, product knowledge, customer service, digital shopping and community content under one brand.
Through our Knowledge Centre, we also help customers learn more about products, brands and headshop culture.
How long has MOM & POP been in Malta?
The first MOM & POP shop opened in St. Julian's in June 2013.
Since then, MOM & POP has grown from a local headshop into a multi-channel business with physical retail, online shopping, local delivery, digital content and our own Knowledge Centre.
Where can I find MOM & POP in Malta?
Our original MOM & POP shop is located in Paceville, St. Julian's.
MOM & POP is also expanding with a second location in Marsaskala.
You can always check our website for the latest information about our shops, addresses and opening hours.
What are your opening hours?
Opening hours can differ between MOM & POP locations and may occasionally change during public holidays or special events.
For this reason, we recommend checking the latest opening hours on our website or online listings before visiting.
Is MOM & POP only a headshop?
No. Although the headshop remains at the heart of MOM & POP, today we cover considerably more.
Depending on availability and applicable regulations, our range can include rolling papers, grinders, pipes, bongs, vaporizers, CBD products, storage solutions, accessories, lifestyle products and much more.
We also produce educational content through our Knowledge Centre and even our own MOM & POP Music Sessions.
Products & Availability
Do you sell the same products online and in your shops?
A large part of our range is available both in-store and online.
However, availability can vary, and certain products may only be available through particular sales channels or locations.
Our online store is therefore a great place to start when looking for a particular product.
How can I check whether a product is in stock?
Products shown as available in our online shop are generally linked to our current inventory.
Because products can also be sold in our physical shop, stock levels can change quickly.
If you're making a special trip for a particular item, you can always contact us beforehand to confirm availability.
How often do you get new products and brands?
Regularly!
We're constantly looking for interesting new products, established international brands and innovations within the headshop market.
You'll find important additions in our New Arrivals and MOM & POP News sections, as well as through our other communication channels.
Can I suggest a product or brand that MOM & POP should stock?
Absolutely.
Some of the best ideas come directly from customers. If there's a product or brand you'd like to see at MOM & POP, tell our team.
We can't promise that we'll be able to stock everything, but we're always interested in discovering products our customers want.
Are the products sold by MOM & POP legal in Malta?
We aim to ensure that products offered by MOM & POP comply with the applicable Maltese and EU requirements relevant to their sale.
Regulations can differ considerably between product categories and can also change over time.
The availability of a product at MOM & POP should therefore not be interpreted as advice regarding how, where or by whom that product may legally be used.
Shopping & Delivery
Can I order from MOM & POP online?
Yes.
Our online store at headshop.mt allows you to browse and order MOM & POP products without visiting the shop.
Product availability, delivery methods and payment options are shown during the ordering process.
Do you offer delivery in Malta?
Yes.
We offer different delivery options in Malta, including convenient local delivery services. Depending on your location and the service selected, same-day or on-demand delivery may be available.
The options available for your order are shown during checkout.
Can I order MOM & POP products through Wolt or Bolt?
Selected MOM & POP products can also be available through local delivery platforms such as Wolt and Bolt.
The selection, prices, promotions and availability on third-party platforms may differ from our physical shop and online store.
Do you deliver outside Malta?
International delivery availability depends on the destination, product and applicable shipping or regulatory restrictions.
Check the delivery options available during checkout or contact us if you're unsure whether we can ship a particular product to your country.
Which payment methods do you accept?
Available payment methods depend on whether you're shopping in-store, through our website or through a delivery platform.
The applicable payment options will be displayed when you place your order.
Can I reserve a product and collect it from the shop?
If you're interested in a particular product and would prefer to collect it personally, contact us and we'll let you know what options are available.
For limited-stock products, contacting us beforehand is particularly useful.
Loyalty, Offers & Promotions
Does MOM & POP have a loyalty programme?
Yes.
Our Becoming A Friend loyalty programme rewards regular MOM & POP customers.
When making qualifying purchases, you can collect loyalty points and use them towards future purchases according to the current programme conditions. Ask our team in-store for more information.
Where can I find the latest MOM & POP promotions?
Promotions can appear in several places, including our website, shops, newsletters, social media and other MOM & POP communication channels.
We also run seasonal campaigns and occasional short-term or exclusive promotions.
Does MOM & POP have a WhatsApp Channel?
Yes.
Our WhatsApp Channel is one of the easiest ways to hear about selected new arrivals, special promotions, product drops and other MOM & POP news.
Some offers may only be available for a short period, so it's worth keeping an eye on our updates.
Returns & Customer Service
Can I return or exchange a product?
Returns and exchanges depend on the type of product, its condition, how it was purchased and the applicable consumer rules.
Some products may not be eligible for return once opened or used, particularly where hygiene or safety considerations apply.
If you have a problem with a purchase, contact us and we'll check the individual case with you.
What should I do if there's a problem with my order?
Contact the MOM & POP team and provide as much information as possible, such as your order details and a description of the issue.
If relevant, photographs can also help us understand the problem more quickly.
Our team will then check what happened and help you find the appropriate solution.
Age Restrictions
Do I need to be over 18 to shop at MOM & POP?
Certain products are subject to age restrictions or other legal requirements.
Where required, our staff may ask for valid identification before completing a sale.
Age restrictions may also apply to products offered through our online or delivery channels.
MOM & POP Digital
Does MOM & POP have a mobile app?
Yes. MOM & POP has developed mobile apps to make browsing our range and accessing MOM & POP content even easier.
Availability depends on the relevant app platform and current version.
What is the MOM & POP Knowledge Centre?
The Knowledge Centre is our growing collection of guides, articles and information about the world surrounding MOM & POP.
It includes topics such as product guides, brand stories, Malta guides, CBD information, beginner-friendly explanations, the world of RAW rolling papers and MOM & POP news.
Our goal is simple: don't just sell the product — explain it.
What are MOM & POP Music Sessions?
MOM & POP Music Sessions is our own music project.
It adds another dimension to the MOM & POP lifestyle by bringing together music, visual content and the atmosphere surrounding our brand.
Music Sessions releases can be found on major music platforms and through the MOM & POP website.
Where can I follow MOM & POP?
You can follow MOM & POP through our website and our different social and digital channels.
That's where you'll find new products, promotions, Knowledge Centre articles, Music Sessions, shop updates and other news from the MOM & POP world.
Still Have a Question?
Didn't find what you were looking for?
Just ask us.
Visit one of our shops or contact the MOM & POP team. Whether you're looking for a product, need help choosing between different options or simply want to know more about something you've discovered in our Knowledge Centre, we'll be happy to point you in the right direction.
MOM & POP — Your Gateway to the 4.20 Lifestyle.
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